Note7的召回已经进入万圣节服装领域，但对于亲身经历过危险的**用户来说，这并没有那么好笑。据《卫报》报道，一些在Note7爆炸时遭受财产损失的人说，三星拒绝赔偿。

在报告中的一个故事中，Note7的所有者约翰·巴维克（JohnBarwick）半夜被床头柜上起火的智能**吵醒。他说，由此引发的火灾损坏了家具，还有他的床、地毯和窗帘，导致大约9000美元的修理费。不过，巴维克说，三星不愿意支付全额。来自卫报：

"Barwick claims he called the company 45 minutes after the fire started and Samsung said they’d call back within 24 hours. When they failed to do so, Barwick called them again and emailed pictures of the damaged phones. "They said they’d call us back. They never did."

Eventually Barwick received a call from Samsung, and was referred to the South Korean firm’s insurance company, Samsung Fire & Marine.

"They told me they weren’t going to pay replacement costs of any damaged items. We were asking to have our carpet replaced, and to have the goods that were sprayed on replaced. We sent them photos," he said. Instead, Samsung offer to pay a depreciated value of the items.

全球召回Note7对三星来说显然是一项巨大的任务，但三星不能让人看到它为了每一美元的赔偿而压榨人们。我们已经看到，该公司有时更愿意让客户蒙在鼓里，正如Verge本月早些时候发布的一份三星代表泄露的文本所示。”如果我们认为这很重要的话，我可以试着让他慢下来，或者让他做他一直威胁要做的事，”短信中提到一位Note7着火的顾客。如果公司真的想摆脱Note7丑闻，就必须更快地扑灭这些大火。

有关Note7车主投诉的更多信息，请查看《卫报》的完整报道。