Sonos執行長帕特裡克·斯彭斯（Patrick Spence）剛剛在公司網站上發表宣告，試圖澄清本週早些時候釋出的一項公告：週二，Sonos宣佈將在5月份停止向最老的產品提供軟體更新和新功能。該公司表示，這些裝置應該在短期內繼續正常工作，但這還不足以防止長期客戶的喧囂，許多人對他們認為是計劃中的過時產品進行了抨擊。這種挫折感正是斯彭斯今天所回應的。“我們聽到了”，這是斯彭斯寫給顧客的信的開頭。“我們從一開始就沒有做到這一點。”

斯彭斯為任何混亂道歉，並重申，所謂的傳統產品將“繼續工作，因為他們今天。”傳統產品包括原來的索諾播放：5、區域玩家和連線/連線：Amp裝置2011年至2015年間**。

“你們中的許多人在Sonos系統上投入了大量資金，我們打算盡可能長時間地兌現這項投資。”同樣，Spence承諾Sonos將“盡可能長時間地”為遺留產品提供漏洞修複和安全補丁，而不需要任何嚴格的時間表。最有趣的是，他說：“如果我們遇到了一些無法解決的核心問題，我們將努力提供一個替代解決方案，並讓您知道您在體驗中看到的任何變化。”

索諾斯執行長的這封信並沒有收回公司本週早些時候宣佈的任何訊息；斯彭斯只是想盡可能清楚5月份發生的事情。索諾斯堅持認為，這些產品，其中一些是十年前，已經採取了他們的技術極限。

斯彭斯再次證實，Sonos正在計劃一種方式，讓客戶可以用更現代的揚聲器，從他們的Sonos主系統中分離出任何遺留裝置。（Sonos設計了系統架構，使所有裝置共享相同的軟體。一旦一個產品不再符合更新條件，整個安裝程式將停止接收更新。此解決方法旨在避免該問題。）

“我希望你能原諒我們的失誤，讓我們重新贏得你的信任，”斯彭斯總結道。“沒有你，索諾斯將不復存在，我們將比以往任何時候都更加努力地為你贏得每一天的忠誠。”他的整個宣告如下：

We heard you. We did not get this right from the start. My apologies for that and I wanted to personally assure you of the path forward:

First, rest assured that come May, when we end new software updates for our legacy products, they will continue to work as they do today. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away. Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible. While legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible. If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience.

Secondly, we heard you on the issue of legacy products and modern products not being able to coexist in your home. We are working on a way to split your system so that modern products work together and get the latest features, while legacy products work together and remain in their current state. We’re finalizing details on this plan and will share more in the coming weeks.

While we have a lot of great products and features in the pipeline, we want our customers to upgrade to our latest and greatest products when they’re excited by what the new products offer, not because they feel forced to do so. That’s the intent of the trade up program we launched for our loyal customers.

Thank you for being a Sonos customer. Thank you for taking the time to give us your feedback. I hope that you’ll forgive our misstep, and let us earn back your trust. Without you, Sonos wouldn’t exist and we’ll work harder than ever to earn your loyalty every single day.

If you have any further questi*** please don’t hesitate to contact us.