你还记得在网上找东西有多沮丧吗微软网站是在21世纪初吗？比尔盖茨也有同样的感受，并让他的员工知道这一点。

盖茨在2003年写的一封电子邮件今天出现在Reddit上，读起来相当不错。在它里面，盖茨试图下载并安装微软Moviemaker，但进展并不顺利。以下是摘录：

I decided to download (Moviemaker) and buy the Digital Plus pack … so I went to Microsoft.com. They have a download place so I went there.

The first 5 times I used the site it timed out while trying to bring up the download page. Then after an 8 second delay I got it to come up.

This site is so slow it is unusable.

It wasn’t in the top 5 so I expanded the other 45. These 45 names are totally confusing. These names make stuff like: C:Documents and Setting**illgMy DocumentsMy Pictures seem clear.

我记得做过这个。太可怕了。盖茨的邮件一直在发，你应该好好看看。最终得出这样的结论：

The lack of attention to usability represented by these experiences blows my mind. I thought we had reached a low with Windows Network places or the messages I get when I try to use 802.11. (don’t you just love that root certificate message?)

When I really get to use the stuff I am sure I will have more feedback.

从你的老板那里收到这样一封电子邮件并不好玩，但在那一点上，团队是活该。我想知道是什么样的事情引发了2018年微软的类似咆哮。