T-Mobile USA執行長Philipp Humm今天向其員工發送了一份備忘錄，宣佈在全國範圍內凈裁員約1900人，主要原因是關閉了位於賓夕法尼亞州阿倫頓、佛羅裡達州勞德代爾堡、德克薩斯州弗裡斯科、德克薩斯州布朗斯維爾、堪薩斯州萊內克斯、科羅拉多州桑頓和雷蒙德的七家呼叫中心設施，俄勒岡州。不過，實際上，受影響的員工人數將超過這一數字——公司總共裁員3300人，其餘17個呼叫中心新增1400人。

不過，這還不是全部：哼哼說要期待更多。”展望未來，我們還將對公司的其他部分進行重組，”他表示，預計將在5月底釋出公告。他指出，需要“更好地最佳化，以匹配我們的客戶群和通話量”，這是重組背後的主要驅動力— 如果你從字裡行間看，那就意味著移動的背後是不斷縮小的使用者群。”我們必須解決我們的業務現實，這樣我們才能專註於讓T-Mobile恢復增長。”

T-Mobile在推進LTE方面有一些重大支出，因此削減眾所周知的肥肉似乎是Humm的重點——不幸的是，這麼多人需要在這個過程中受到影響。

請參閱下麵Humm備忘錄的全文。

Dear colleagues,

I have difficult news to share today: we are c***olidating our call center operati*** and closing seven of our 24 facilities. This decision was not easily reached, but it is a necessary measure. The reality is our cost structure must be better optimized to match our customer base and call volumes.

The affected Customer Service facilities are Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon. The c***olidati*** will result in 1,900 net job reducti***. Approximately 3,300 employees at the seven impacted facilities will be affected, and we will begin hiring immediately at the remaining 17 call centers to fill as many as 1,400 positi***.

Impacted call centers will remain open for three months following this announcement. Affected customer service representatives will have the option to transfer to any of the remaining 17 call centers. Employees who choose not to transfer and are employed on the date the center closes, will be offered transition packages with severance pay and outplacement support. T-Mobile is partnering with an outplacement firm to provide on-site career centers at all seven facilities. Every employee will have access to a personal career coach and be offered job search training and tools. In addition, T-Mobile will pay for two months of continued health care coverage under COBRA (which is available for up to 18 months for eligible employees who elect this option).

Looking ahead, we will also be restructuring other parts of the company. It is important to note this will not include our customer service representatives in the remaining 17 call centers, technicians in engineering or front line employees in our T-Mobile corporate-owned stores. In other parts of the organization, the majority of changes will be announced by the end of May 2012. Senior leaders are intently focused on making the best possible choices standing on the foundation of our shared T-Mobile Values. The outcome will be an organization that is structured efficiently and closer to the customer. Leaders will share more information as plans evolve.

These are not easy steps to take — or, I know, to read. We must address our business realities so we can focus on getting T-Mobile back to growth.

Our commitment, as we go through this process, is to provide clear perspective and understandable rationale, be forthright in our communicati*** regarding our decisi***, and be respectful and compassionate in our treatment of affected individuals.

Thank you for your ongoing commitment and support.

With sincere appreciation,

Philipp Humm CEO & President T-Mobile USA