我收到了別人的亞馬遜郵件。我不知道怎麼讓它停下來。誰來幫幫我。

早在九月份，我就收到了一封來自亞馬遜的郵件，郵件的地址是和我同名的人。這是亞馬遜應用商店免費下載的收據。神話老虎機-拉斯維加斯免費老虎機賭場，具體來說。

這封郵件不是偽造的。我沒有被釣魚。這是亞馬遜數字服務公司（Amazon Digital Services）的一次普通的自動爆炸。幾個小時後，我收到了一封類似的電子郵件，關於此人的另一個下載：Jackpot Party Casino-Slots HD。為了簡單起見，讓我們用卡爾這個名字。

不幸的是，亞馬遜的自動郵件並沒有提供任何方式從卡爾的收據退訂或標記我不是正確的收件人。郵件上說的最後一件事？不要回應這個。沒人會看到的。它就在那裡的電子郵件地址：數字沒有答覆。

我立刻對這種事情怎麼會發生感到困惑。這些郵件進入了我的一個Outlook賬戶。當微軟從Hotmail切換過來時，我已經註冊了它。同一個電子郵件地址怎麼可能連結到卡爾的亞馬遜個人資料？我多次重置密碼；卡爾在過去的五六個月裡不可能找到它。我從來沒有看到一封電子郵件要求我驗證或確認一個新的亞馬遜帳戶。這不是2014年需要的嗎？

顯然卡爾沒有註意到任何問題。電子郵件還沒有停止。現在是12月，雖然亞馬遜從來沒有給我發過大量的下載收據，但我可以指望每隔一天左右就能看到一張(更清楚的是，我只收到有關應用程式的電子郵件，而不是卡爾的亞馬遜訂單。）卡爾下載了Facebook，所以他顯然擁有一臺Fire平板電腦。甚至可能是消防電話。還有誰從亞馬遜下載Facebook？

我對卡爾有了更多的瞭解。顯然我們都是職業摔跤的愛好者；我知道這一點是因為亞馬遜提醒我卡爾下載了官方的WWE應用程式。卡爾隨後下載了WWE超級卡，這是一款可收藏的紙牌遊戲（在智慧**上玩），讓粉絲們可以在John Cena、The Rock和Brock Lesnar等人身邊交易，並把他們最喜歡的格鬥手送上戰場。

週三，卡爾花了299枚亞馬遜硬幣在弗雷迪家買了5晚。我完全不知道這會轉換成什麼美元，但這是我見過的第一次也是唯一一次“付費”應用程式購買。在大多數情況下，像其他數百萬消費者一樣，他堅持免費的東西。

但我為什麼要知道呢？我不想知道。為什麼我突然成了一個陌生人下載習慣的旁觀者？亞馬遜給我送來的東西沒有什麼不光彩或不尋常的，但它仍然讓我感到奇怪。我不想也不需要知道卡爾是怎麼處理他的火的。這些郵件不是我可以看的，但也不容易修複。我試著把錯誤的郵件引導到我的垃圾郵件資料夾，但他們還是成功地透過了。上週晚些時候，我開始在亞馬遜的支援下把事情搞清楚。

You are now connected to Amazon.com

Me: Hello. I'm receiving emails to another of my email addresses (******@outlook.com) addressed to a "-----welch." I am not Carl, and I'm not sure how this Amazon account was tied to my email address. I'd like the emails to stop, if possible. Amazon rep: Hello, my name is Amazon rep. I'll certainly try to help regarding your concern. I'm sorry that you are receiving an e-mail that is not for you. Let me go ahead and help you with that. Allow me one moment to research this a bit further for you. Would you verify to me the name associated on this account, *****@outlook.com? Me: the emails are addressed to "c-----welch" But I am not him. Most recently, I got an email about: Angry Birds Transformers, purchased on December 11th.  Amazon rep: I understand, do you know who is c-----welch? Me: No. No I do not. Amazon rep: I understand. As far as I know, the system on the computer allows only 1 email address, if there's an existing same email address, it will not go through then. The email address that you provided me stated the name of Carl Welch. Me: Yes. But I own that email address, and I am not c----welch. Thus, these emails are spam — and also sharing his purchases with a stranger. Amazon rep: I see. Me: So this email account must somehow be unregistered from Carl's Amazon account. Otherwise I will keep seeing those purchase details — which I should not have access to. Amazon rep: I do understand. Here's what we are going to do, since without seeing the message, I can't determine its origin. But you can provide a copy via the following link: https://www.amazon.com/gp/help/contact-...(See full link) Click the drop-down menu and select "I am reporting a spoofed e-mail." For more information about phishing, please visit our Help pages: http://www.amazon.com/phish Me: Here is a sample message: https://dl.dropboxusercontent.com/u/236...(See full link) This message definitely originates from Amazon. Me: So just to be clear, here's the situation. I have my own Amazon account at *******@gmail.com. My name is Chris Welch. There are no issues with that account. But I'm receiving these emails to another of my email addresses. And these Amazon emails clearly are meant for "c-----welch" and not for me. I just don't know who he is. Amazon rep: I understand Me: If I report a spoofed email, it only allows me to choose my own Amazon account email (******@gmail.com) I have no way of selecting the Outlook account. Also, these are definitely not spoofed emails. They're from Amazon. They're just going to the wrong person. Amazon rep: I understand. One moment please. Thanks for waiting. Here's what I will do, I will send this concern to our account specialist. Me: Okay. Amazon rep: Thanks for your cooperation on this matter. May I have the following information: Name, name as it appears on their billing statement, Billing address on file with debit/credit card company, Contact phone number, Billing address phone number and you may provide any additional comments. Me: Chris Welch, *********. Again... I am getting SOMEONE ELSE's Amazon emails to my email account. *****@outlook.com. I am not c-----welch. How may I get in touch with this account specialist? Amazon rep: Thank you. You'll receive a confirmation once further research was done. Thank you for your patience. Me: How long might that take? Amazon rep: As of now, I don't have the information. Me: Okay. Is there a case number for this conversation or something? I don't want to have to explain the whole situation again. Surely you understand. Amazon rep: I understand. You may have a copy of our conversation after you ended the chat. The next representative can be able to see aslo our conversation.

理論上，我可以重置卡爾的亞馬遜密碼，因為電子郵件正在傳送到我的Outlook電子郵件地址。這很簡單。這也是錯誤的。這不是我的亞馬遜賬戶。是卡爾的。我希望亞馬遜的賬戶專家能恢復訂單。也許我不應該。我們聊了幾個小時後，我收到一封電子郵件，信中說我上週買的一個Nexus6箱子退款。這個案子沒什麼問題。這個案子和我的卡爾問題沒有關係，而且在我們談話的時候從來沒有提過。我們在解決這個問題上沒有一個好的開始，亞馬遜。

哪裡有按鈕或連結來修複這個混亂，或至少觸發一個審查？我知道這不太常見。這完全是一個僥幸的情況，真的，但亞馬遜目前的****設定提供沒有明確的路徑來解決僥幸。沒有明顯的方法把卡爾的郵件傳給卡爾而不是克裡斯韋爾奇。我可以（也確實）取消訂閱促銷郵件，但我不能關閉這些收據。我無法更改我的電子郵件首選項，因為它不是我要登入的帳戶。

我不會放棄的，卡爾。不管你是誰，無論你在哪裡。祝你的消防電話在投幣口好運。哦，我也收到了你的Pinterest郵件。謝天謝地，這些更容易取消訂閱。