如何在快餐店点菜(take an order in a fast food restaurant)
台阶
- 1英里并问候客户。
- 2询问客户是否准备好订购。
- 3当客户下订单时，仔细倾听。
- 4.向客人重复订单。
- 5按照客户的指示输入订单。
- 6把订单读给客户听。
- 7.订单总计。
- 8.告诉客户到期金额。
- 9.向客户收取款项。
- 10将收据交给客户。
- 11.谢谢顾客。
- 根据贵公司使用的计算机或注册系统，您可能需要输入订单、合计订单，并以多种方式收取款项。在尝试下订单之前，请确保您知道正确的系统使用方法。
- 如果客户支付的是现金，请确保正确清点金额。另外，在给顾客零钱时，一定要大声数零钱。以这种方式计算零钱可以确保客户得到正确的金额。
- 熟能生巧！与家人和朋友一起练习接受命令。
- 记住：顾客永远是对的。确保客户满意地离开！
- 将订单读回给客户可以确保准确性，因为客户可以在订单发出之前对其进行任何更改。
- 快速的问候让客户知道他或她很重要。
- 始终保持微笑和礼貌。
- 如果客户使用信用卡或借记卡付款，请确保您在信用卡机中正确输入了号码。
- 在使用免下车窗口时，在告诉客户到期金额后，订单接受者需要让客户开车到窗口。客户到达窗口后，订单接受者需要再次向客户重复总数。
- 下面是几个好的问候语的例子。“嗨！你今天好吗？”“欢迎使用<；在此处插入您的企业名称>；”我的名字是<；在此处插入您的姓名>；今天我将是你的服务器。
- 感谢客户非常重要。以下是一些例子，说明了订单接受者在感谢客户时可能会说些什么。“谢谢。祝你今天愉快！”“我们感谢您的业务。请尽快回来！”“谢谢你，再来！”
- 善待和尊重每个人！确保你的微笑是真实的。顾客可以马上认出假微笑。
- 发表于 2022-05-03 09:28
- 阅读 ( 44 )
- 分类：商业金融
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