本周末，《****》发表了一篇长篇报道，探讨零售业巨头亚马逊的职场文化。这个故事至少可以说是不光彩的，它描述了一个危险的环境，在这个环境中，员工们被推到了崩溃的边缘，而个人创伤——比如癌症诊断——可能会导致个人被“排挤”出公司。该公司对该报告提出了异议，在亚马逊一名员工转发给《边缘》的一份内部备忘录中，该公司创始人兼首席执行官杰夫·贝佐斯（Jeff Bezos）告诉他的员工：“我不认识这个亚马逊，我也非常希望你们也不认识。”

“这篇文章没有描述我认识的亚马逊。”

贝佐斯写道：“****的文章突出地报道了一些奇闻轶事，描述了令人震惊的冷酷无情的管理实践，包括人们在忍受家庭悲剧和严重健康问题的同时，没有同情心地对待他们。”这篇文章并没有描述我认识的亚马逊，也没有描述我每天与之共事的关心亚马逊的人。”

在备忘录中，贝佐斯鼓励员工向人力资源部或贝佐斯本人报告《****》所描述的任何“类似的故事”，并说“即使是罕见或孤立的，我们对这种缺乏同情心的容忍度必须为零。”他接着说，他不认为“任何采用《****》故事中描述的方法的公司都能在当今竞争激烈的科技招聘市场上生存，更不用说兴旺发达了。”

贝佐斯称赞亚马逊员工的素质，并告诉他们“你可以在任何你想去的地方工作”——这意味着，如果亚马逊的工作实践像《****》所说的那样“没有灵魂”和“反乌托邦”，那么一开始就没有人会在那里。他补充道：“我坚信，任何一个在《****》所描述的公司工作的人都会疯狂地留下来。我知道我会离开这样的公司。”

您可以阅读发送到下面边缘的完整备忘录：

Dear Amazonians,

If you haven't already, I encourage you to give this (very long) New York Times article a careful read:

http://www.nytimes.com/2015/08/16/technology/inside-amazon-wrestling-big-ideas-in-a-bruising-workplace.html

I also encourage you to read this very different take by a current Amazonian:

https://www.linkedin.com/pulse/amazonians-resp***e-inside-amazon-wrestling-big-ideas-nick-ciubotariu

Here’s why I’m writing you. The NYT article prominently features anecdotes describing shockingly callous management practices, including people being treated without empathy while enduring family tragedies and serious health problems. The article doesn’t describe the Amazon I know or the caring Amazonians I work with every day. But if you know of any stories like those reported, I want you to escalate to HR. You can also email me directly at [email protected]. Even if it's rare or isolated, our tolerance for any such lack of empathy needs to be zero.

The article goes further than reporting isolated anecdotes. It claims that our intentional approach is to create a soulless, dystopian workplace where no fun is had and no laughter heard. Again, I don’t recognize this Amazon and I very much hope you don’t, either. More broadly, I don't think any company adopting the approach portrayed could survive, much less thrive, in today’s highly competitive tech hiring market. The people we hire here are the best of the best. You are recruited every day by other world-class companies, and you can work anywhere you want.

I strongly believe that anyone working in a company that really is like the one described in the NYT would be crazy to stay. I know I would leave such a company.

But hopefully, you don't recognize the company described. Hopefully, you’re having fun working with a bunch of brilliant teammates, helping invent the future, and laughing along the way.

Thank you,

Jeff