Reddit執行長鮑愛倫（Ellen Pao）寫了一封信，就網站的溝通問題和長期未能兌現對社群的承諾表示道歉“我們搞砸了，”她寫道不僅在7月2日，而且在過去的幾年裡。”

“我們需要時間才能取得具體成果。”

儘管Pao並沒有完全解決導致Reddit社群許多部分在週末關閉的各種問題，但她確實提出了一系列正在實施的改變，以使網站變得更好。這包括新的調節工具和確定Reddit員工，調節者可以向他們表達他們的擔憂。”我們很感激你為Reddit所做的一切，”Pao在給網站的版主的信中寫道，“責任就在我身上。”

對Pao的留言的回應並不特別熱烈，許多人問Pao為什麼不首先與Reddit社群交流（“在網站上很難溝通，因為我的評論被否決了，”她寫道）。

社會各界也對保羅在這份報告中所作的承諾表示關註。Pao很清楚，Reddit社群在看到這些變化之前不太可能相信任何變化——“我知道這些只是文字，”她寫道——網站團隊現在只能提供這麼多我們需要時間才能取得具體成果，”她寫道。但Pao顯然希望社群瞭解，她和Reddit的其他員工都聽到了他們的擔憂，而這張紙條直截了當地說明瞭過去沒有做到這一點。

Reddit在Pao的領導下不斷轉變態度，最近的變化導致該網站禁止騷擾、報複色情和****。上個月，該網站開始禁止仇恨的社群，包括一個名為“胖人仇恨”的社群。這導致了一些不適當的反彈，認為Pao是****的障礙，但這些改變是為了使Reddit成為一個更好、更友好的網站。今天的說明在某種程度上是這些變化的另一部分，Reddit說是時候用新的工具和資源回饋社群了。

Pao的說明全文轉載如下：

We screwed up. Not just on July 2, but also over the past several years. We haven’t communicated well, and we have surprised moderators and the community with big changes. We have apologized and made promises to you, the moderators and the community, over many years, but time and again, we haven’t delivered on them. When you’ve had feedback or requests, we haven’t always been resp***ive. The mods and the community have lost trust in me and in us, the administrators of reddit.

Today, we acknowledge this long history of mistakes. We are grateful for all you do for reddit, and the buck stops with me. We are taking three concrete steps:

Tools: We will improve tools, not just promise improvements, building on work already underway. u/deimorzand u/weffey will be working as a team with the moderators on what tools to build and then delivering them.

Communication: u/krispykrackers is trying out the new role of Moderator Advocate. She will be the contact for moderators with reddit and will help figure out the best way to talk more often. We’re also going to figure out the best way for more administrators, including myself, to talk more often with the whole community.

Search: We are providing an option for moderators to default to the old version of search to support your existing moderation workflows. Instructi*** for setting this default are here.

I know these are just words, and it may be hard for you to believe us. I don't have all the answers, and it will take time for us to deliver concrete results. I mean it when I say we screwed up, and we want to have a meaningful ongoing discussion. I know we've drifted out of touch with the community as we've grown and added more people, and we want to connect more. I and the team are committed to talking more often with the community, starting now.

Thank you for listening. Please share feedback here. Our team is ready to respond to comments.