Reddit首席执行官鲍爱伦（Ellen Pao）写了一封信，就网站的沟通问题和长期未能兑现对社区的承诺表示道歉“我们搞砸了，”她写道不仅在7月2日，而且在过去的几年里。”

“我们需要时间才能取得具体成果。”

尽管Pao并没有完全解决导致Reddit社区许多部分在周末关闭的各种问题，但她确实提出了一系列正在实施的改变，以使网站变得更好。这包括新的调节工具和确定Reddit员工，调节者可以向他们表达他们的担忧。”我们很感激你为Reddit所做的一切，”Pao在给网站的版主的信中写道，“责任就在我身上。”

对Pao的留言的回应并不特别热烈，许多人问Pao为什么不首先与Reddit社区交流（“在网站上很难沟通，因为我的评论被否决了，”她写道）。

社会各界也对保罗在这份报告中所作的承诺表示关注。Pao很清楚，Reddit社区在看到这些变化之前不太可能相信任何变化——“我知道这些只是文字，”她写道——网站团队现在只能提供这么多我们需要时间才能取得具体成果，”她写道。但Pao显然希望社区了解，她和Reddit的其他员工都听到了他们的担忧，而这张纸条直截了当地说明了过去没有做到这一点。

Reddit在Pao的领导下不断转变态度，最近的变化导致该网站禁止骚扰、报复色情和****。上个月，该网站开始禁止仇恨的社区，包括一个名为“胖人仇恨”的社区。这导致了一些不适当的反弹，认为Pao是****的障碍，但这些改变是为了使Reddit成为一个更好、更友好的网站。今天的说明在某种程度上是这些变化的另一部分，Reddit说是时候用新的工具和资源回馈社区了。

Pao的说明全文转载如下：

We screwed up. Not just on July 2, but also over the past several years. We haven’t communicated well, and we have surprised moderators and the community with big changes. We have apologized and made promises to you, the moderators and the community, over many years, but time and again, we haven’t delivered on them. When you’ve had feedback or requests, we haven’t always been resp***ive. The mods and the community have lost trust in me and in us, the administrators of reddit.

Today, we acknowledge this long history of mistakes. We are grateful for all you do for reddit, and the buck stops with me. We are taking three concrete steps:

Tools: We will improve tools, not just promise improvements, building on work already underway. u/deimorzand u/weffey will be working as a team with the moderators on what tools to build and then delivering them.

Communication: u/krispykrackers is trying out the new role of Moderator Advocate. She will be the contact for moderators with reddit and will help figure out the best way to talk more often. We’re also going to figure out the best way for more administrators, including myself, to talk more often with the whole community.

Search: We are providing an option for moderators to default to the old version of search to support your existing moderation workflows. Instructi*** for setting this default are here.

I know these are just words, and it may be hard for you to believe us. I don't have all the answers, and it will take time for us to deliver concrete results. I mean it when I say we screwed up, and we want to have a meaningful ongoing discussion. I know we've drifted out of touch with the community as we've grown and added more people, and we want to connect more. I and the team are committed to talking more often with the community, starting now.

Thank you for listening. Please share feedback here. Our team is ready to respond to comments.