如何我向better business bureau®投诉？(i file complaints to the better business bureau®?)

Better Business Bureau®（BBB®）是一家总部位于美国的国家私人公司，由当地较小的协会组成，其目的是维护企业声誉档案，并帮助与成员公司协调客户纠纷。该组织特别为自己的某些问题辩解，包括员工投诉、歧视指控或可能与诉讼、法律或医疗事故有关的指控。几乎每个小镇或县城都有一个更好的商务局，一些大城市地区也有几个。向Better Business Bureau®投诉很容易。客户可以致电...

There are several advantages to filing a complaint via a formal letter to the Better Business Bureau.

The Better Business Bureau® (BBB) maintains files on businesses' reputations and helps to reconcile customer disputes with member companies.

通过电话向Better Business Bureau®投诉只会启动大多数协会的投诉流程。BBB®办事处将向客户邮寄纸质投诉表，以便在开始相关业务的争议解决流程之前收集索赔详情。然后可通过邮件或传真将索赔表返回Better Business Bureau®办公室。在初始电话报告过程中可以收集的信息包括BBB®代表的姓名和电话号码，企业是否是当地社区协会的良好成员，以及是否有其他类似或最近针对公司的投诉。

Complaints can be mailed in letter form to the nearest BBB office.

概述客户问题的信函是向Better Business Bureau®传达投诉的另一种方式，通常比电话更受重视。投诉信函应尽可能清楚地解释客户投诉的细节，并要求业务部门采取具体行动以解决争议。信函可以邮寄或传真至BBB®办公室，也可以将本信函的副本“抄送”或“复写”给客户有争议的业务部门。写正式投诉信的一个好处是，客户有一份记录其投诉和行为的副本。

Customers feel less satisfied when they expect something from a company but do not get what they expected.

向Better Business Bureau®投诉的最简单方式是通过其国家网站在线。在线方法引导客户一步一步地填写表格，其中包括投诉的性质、有争议的具体业务、客户的联系信息以及投诉本身的详细信息。投诉客户应将最终投诉表复印一份，并在网上向代理商记录投诉日期。

发表于 2021-12-22 14:53
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分类：商业金融

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